095: How to Stand Out and Find Your Yellow Tux with Jesse Cole

Show topics include:

The importance of asking “what business are you in?”
Every business should look at their customers as fans and treat their employees as fans as well
The importance of the fans first culture
The challenge fo creating a new baseball team in Savannah that nobody supported
The importance of embracing criticism and trying things
You want to hire people that you would work for.
Importance of surrounding yourself with people who are better than you
Why Jesse is always looking at the companies that are the best at customer experience
The importance of starting with love
Why Jesse wants to change the way baseball is played
How to figure out how to stand out as a business
The mirror moment: what frustrates people about the industry you are in?
The importance of mapping out an entire fan experience
Whatever is normal, do the exact opposite
Always focus on others and solve problems

Links:

For questions, comments and guest suggestions, contact the host, Andy Storch, at andystorch@gmail.com